Privacy Policy

Effective Date: August 3, 2026

At STIX SGV, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit www.stixsgv.com, shop in our stores, create an account, place an order, register for skate lessons or events, sign up for marketing communications, or otherwise interact with us.

Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Name
Billing and shipping address
Email address
Telephone number
Account login information
Purchase history
Payment information (processed securely by our payment providers—we do not store complete credit card numbers)
IP address
Browser and device information
Website activity and browsing behavior
Customer service communications
Loyalty or rewards program information (if applicable)
Information submitted through forms, waivers, lesson registrations, birthday party registrations, or event registrations

How We Use Your Information

We use your information to:

Process and fulfill orders.
Process payments securely.
Ship products and provide order updates.
Respond to customer service inquiries.
Verify purchases and prevent fraud, unauthorized transactions, and chargeback abuse.
Operate and improve our Website, products, and services.
Maintain customer accounts.
Administer skate lessons, birthday parties, events, and waivers.
Send marketing emails or SMS messages if you have chosen to receive them.
Comply with legal obligations and enforce our Terms of Service.

We collect only the information reasonably necessary to operate our business and provide our products and services.

Cookies and Similar Technologies

Our Website uses cookies, pixels, analytics tools, and similar technologies to:

Remember your preferences.
Maintain your shopping cart.
Measure Website performance.
Understand how visitors use our Website.
Improve functionality and customer experience.
Support advertising and marketing efforts.

You may manage or disable cookies through your browser settings. Certain features of the Website may not function properly if cookies are disabled.

How We Share Information

We do not sell your personal information for money.

We may disclose personal information to trusted service providers that help us operate our business, including:

Lightspeed Retail and Lightspeed eCommerce
Stripe, PayPal, and other payment processors
Shipping carriers and fulfillment providers
Fraud prevention providers
Website hosting providers
Analytics providers
Email and SMS marketing providers
Technology vendors who support our Website and business operations

These companies receive only the information reasonably necessary to perform their services and are contractually required to safeguard your information.

Advertising and Analytics

We may use analytics and advertising technologies, including services provided by companies such as Google and Meta, to better understand Website performance, measure marketing effectiveness, and improve customer experience. These technologies may collect information about your interactions with our Website.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions.
Maintain customer accounts.
Fulfill warranty or customer service obligations.
Meet tax, accounting, and legal requirements.
Resolve disputes.
Detect fraud and protect our business.

When information is no longer needed, we securely delete or anonymize it where reasonably practicable.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Although we take commercially reasonable steps to protect your information, no method of transmitting or storing information over the Internet is completely secure, and we cannot guarantee absolute security.

California Privacy Rights

If you are a California resident, you may have the right to:

Know what personal information we collect about you.
Request access to your personal information.
Request correction of inaccurate personal information.
Request deletion of your personal information, subject to legal exceptions.
Request information regarding certain disclosures of personal information.
Not be discriminated against for exercising your privacy rights.

If California law requires us to provide additional rights regarding the sale or sharing of personal information, we will honor those rights as applicable.

How to Exercise Your Rights

To submit a privacy request, please contact us using one of the methods below.

For your protection, we may request information necessary to verify your identity before processing your request.

Children's Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children without appropriate parental consent where required by law.

Third-Party Websites

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology. The "Effective Date" at the top of this page indicates when this Policy was last updated.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

STIX SGV

Email: [email protected]

Phone: (877) 758-7849

Website: https://www.stixsgv.com